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Shipping Policy

📦 DAVELEN LLC – Shipping Policy
Effective Date: April 6, 2025

At DAVELEN LLC, we are committed to delivering your order efficiently, securely, and on time. Please review our shipping policy below for full details on order processing, delivery timeframes, carriers, and our responsibilities.

🔄 Order Processing Time

  • Orders placed Monday through Friday are processed and shipped within 5 business days of the order date.

  • Orders placed on weekends will begin processing on the next business day (Monday).

  • Once shipped, U.S. orders typically arrive in 2–5 business days.

  • Canadian orders may take 2–4 weeks from the shipping date, depending on customs and local carrier processing.

⚠️ We do not ship to P.O. Boxes. A valid street address is required for all deliveries.

🚚 Shipping Methods & Carriers

  • We primarily ship using UPS, FedEx, and USPS, depending on the destination and shipping option selected.

  • Available shipping methods and calculated rates are displayed at checkout.

  • While we do our best to ship using your selected method, DAVELEN LLC reserves the right to change the shipping carrier or service if necessary to ensure faster or more secure delivery.

🌍 International Shipping (Canada & Selected Countries)

  • We currently offer international shipping to Canada and select additional countries.

  • Canadian deliveries usually take 2–4 weeks after shipment.

  • International customers are responsible for all customs duties, import taxes, and applicable fees. These are not included in the product or shipping costs and are collected by local authorities upon delivery.

  • Delivery timelines may vary due to customs processing and regional delays.

⏳ Potential Shipping Delays

While we strive for timely delivery, orders may be delayed due to:

  • Incorrect or incomplete shipping addresses

  • High order volume during sales or holiday periods

  • Carrier service disruptions due to weather or unforeseen circumstances

📩 If your order is time-sensitive, we recommend contacting us at sales@davelen.com before placing your order.

✏️ Changing Your Shipping Address

If you need to change your shipping address after placing your order:

  • Please contact us immediately at sales@davelen.com.

  • If your order has already shipped, we may be able to reroute it through the carrier. Please note that intercept and redirection fees may apply, and these charges may be billed to your original payment method or another form of payment you provide.

✅ Proof of Delivery & Responsibility

Once your order is marked as “delivered” and confirmed by the shipping carrier (e.g., UPS, FedEx, USPS), DAVELEN LLC is no longer responsible for the package.

We rely on official delivery confirmation from the carrier to determine delivery status. If your package shows as delivered but you haven’t received it:

  • Check all entrances, mailrooms, porches, garages, or reception desks at your location.

  • Ask neighbors, building staff, or household members if they accepted the package on your behalf.

  • If the package is still missing, please contact the carrier directly to initiate a claim:

Carrier Contact Links:

To help prevent issues, we recommend using a secure, monitored delivery address.

💬 Questions or Special Requests?

We’re here to assist you!
If you have any questions about your shipment, special delivery requests, or concerns about delivery timelines, feel free to reach out to us at:
📧 sales@davelen.com